| Answers General topics |
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| 1.
What securities do I have using your website? For example, how about my credit card?
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| Every purchase made on silvervalery.com is granted by advanced security systems. All the purchase operations on this website are managed by a secure server (SSL) with a 128 bit cryptography system that guarantees security of all the information in transit (credit card data included). This system reduces to the minimum any risk of data interception: in fact anyone who tries illegally to interfere in the transmission cannot decrypt any information. Then credit card and personal data, greetings message are safe on silvervalery.com, who also has been awarded by Thawte, one among the most important certification authority all over the world. |
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| 2.
Is it compulsory to be registered as a user? What use is the registration?
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| If you would like to surf the website and to look the catalogue and all the other contents up, registration is not obligatory. If you would like to buy something it is, however, necessary to be registered in order to provide Dal Fior with the necessary information to process the order, and also to speed up the purchase operations for the client who recur and buy some more items. The registration allows also the client to create and save a “wish list” on the site, together with some other services. |
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| 3.
And…….what about customer’s privacy?
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| Never like today has the need to protect every client’s privacy been such a serious and unconditioned commitment to Silvervalery.com. The registration to the mailing list, the purchase operations, the personal data including name, surname, address, credit card number, addressee etc. are encrypted for the complete consumer’s guarantee. |
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| 4.
Would you like to order any Silvervalery products?
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| Silvervalery.com propose and sells precious items, made of noble metals by hand all over the world. Every manufacture of the website is accompanied with pictures and detailed descriptions. To make a purchase you have just to choose the product among the many we propose and then fill in with the requested data, being sure of the complete respect of the customer’s privacy. Besides the products that compete well with competition in terms of price, Silvervalery offers some special services as: the wish list, the festivity place, the discount area, the “eye”, magazine, the personalized greetings cards, etc. Everything made to keep the client informed and better served. |
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| 5.
How will my order be sent?
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| Whether for a national or international delivery we use couriers with great experience. The charges cover complete insurance on the goods. The clients pays only a half of the expenses, while the remaining half is paid by Silvervalery.com. who effects the shipment as soon as the total order is ready. All deliveries are accompanied by the relative documentation (bill of lading, airway bill), and reach their destination in a maximum of 48 working hours for Italy and 80 working hours for foreign countries. |
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| 6.
May I order items that are not present in the warehouse? After how many days will they be sent to me?
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| The items we propose can be ordered even if they are not immediately available in the warehouse. Under those circumstances you have to wait from four to thirty days for the manufacture, and then some time for the shipment. |
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| 7.
How can I check my order placed on Silvervalery.com?
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| Silvervalery.com sends a e-mail for confirmation and acceptance to the customer for every order. You can check your order dialing by +39 0458 031 365 on working days from 9:00 a.m. to 5:00 p.m., where the Dal Fior Firm will answer, or by e-mail to the address help@silvervalery.com. The paper catalogue is not available for the private citizen. |
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| 8.
… And… how can I get a gift pack?
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| Every item distributed by Silvervalery.com has its own personalized box, and moreover we wrap with fine gift paper and we deliver everything directly to the indicated address, provided with a greeting card with the personalized message. |
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| 9.
Do you send then items in a hard packaging?
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| Every item sold by silvervalery.com is packed in an elegant case and is provided with a guarantee certificate. Moreover, they are shipped in elegant containers that are protected by hard padded boxes to avoid any possible damage to goods during the transportation. |
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| 10.
Can goods be sent to an international address?
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| Silvervalery.com sells and ships all over the world. If someone wants to have an overseas shipment, he/she has to fill in the form in detail, especially the line: “Addressee”. Every registered customer can benefit from a restricted and personal service of data bank; moreover he/she is informed with an e-mail as soon as the goods have been delivered. It is not possible to ship goods in Nations or areas where there is a war, even if a civil-war, invasion, hostilities, devastations or natural disasters, radioactive contaminations or European Community commercial restrictions in course. Goods are always carried totally insured against every risk at our expense. |
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| 11.
Is it necessary to pay customs charges for an overseas shipment?
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| Shipments within the E.U. are carried out with the Italian V.A.T. payment, that is the 20%, included in the order costs. The shipment outside the E.U. is carried out V.A.T. free by Silvervalery.com. The customer will pay all the customs duties due to the Nation of residence, which differs from Nation to Nation and depends on the kind of products. |
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| 12.
How can I send back or exchange goods purchased?
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Any request needs to be addressed to DAL FIOR by email: hepl@silvervalery.com with specifics and clarity. Our items area created with the maximum care by maestro workmen, who research both the shape and the expression of the manufacturing to the highest level. With this in mind, all the objects that we propose follow strict phases of checking and controlling. Under tight control in order to have a correct usage, the manufacturing is covered by an international all-covering guarantee of three years starting from the date of purchase. The object must not be subjected to knocks, immersions, abrasions, etc.; the object must not be subjected to improper use. Except for these points, DAL FIOR will provide either immediate substitution or exchange of the item.
Right of rescission
Silvervalery.com wants to extend the electronic commerce idea using systems and procedures you can not find in other websites. For instance: silvervalery.com wants to extend the regulations about the right of recession in favor of the customer. According to the decree with the force of law no. 50/1992 and 22/5 no. 185/1999, which introduced the concept of the right of rescission for the customer. From the point of view of complete assistance to the customer, silvervalery.com allows the returning of the goods if they do not meet the expectations, with simpler procedures and within a wider time limit compared to the laws in force (15 days instead of 10). |
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| 13.
Which responsibilities does Silvervalery.com shoulder?
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Responsibilities:
Dal Fior does not shoulder any responsibility for ill services due to force majeure, such as incidents, explosions, fires, strikes and/or lock-outs, earthquakes, floods and similar events that could prevent completely or partially from carrying out the contract within the agreed time limit. Dal Fior will not be responsible for any damage, loss and expenses suffered because of the non-performance of the contract, due to the above mentioned causes, towards any person concerned, the consumer having just the right of restitution of the paid price. Likewise Dal Fior is not responsible for any fraudulent and illicit use of credit cards, checks and other means of payment that can be done by third parties on payment of the purchased products. As a matter of fact, Dal Fior in any moment of the purchasing procedure can not know the credit card number of the purchaser, that, through the opening of a secure link, is transmitted directly to the bank that manages the service; equally Dal Fior can not check the correctness and lawfulness of the credit instrument that is handed in by the customer upon receipt of the goods. |
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| 14.
How can I pay my purchases on Silvervalery.com?
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On Silvervalery.com it is possible to pay by credit card, through bank transfer or COD (Cash On Delivery). If you would like to pay with your credit card, the order is processed more quickly, as soon as the crediting is confirmed.
In case of payment through bank transfer Dal Fior will wait for the payment to be received before processing the order.
The possibility of payment COD to the carrier is included at the time of the order, but it is limited: the item purchased through this procedure cannot be intended as a gift (it would be very unfair, to receive a gift still to be paid for!); otherwise you can buy with your credit card and you can be charged with the best security as possible. |
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| 15.
How do I get something repaired?
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| The request for repairs to any object needs to be sent to our email address: service@silvervalery.com complete with the specific reason. After four working days, you will receive an answer with the relative invoice including time and charges for the repairs. The final decision is yours; the item will need to be sent to: Mario Dal Fior, Vicolo Vento 4, 37121 Verona, Italy. Be assured that the item will be repaired with the maximum care and guarantee of quality. |
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| 16.
What is meant by a precious object?
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| An element of distinguish for the person or the home on or in which it is found, it has become the symbol of refinement, elegance and well-being, in that it is founded on antique traditions that impose on the object an intrinsic meaning, rich in values. Therefore the "Precious Romeo and Juliet Collection" was born. Created by hand, in precious metals, based on the maestros' knowledge of antique gold- and silversmithery that impose, with the needs of essential shapes, the necessity to create objects convincing in their "design", capable of arousing emotions of interest. |
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| 17.
How can I recognize how much silver or gold are the Silvervalery items made of?
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| All items purchased on Silvervalery.com show two stamps or punch marks on their surface. The first one identifies how much noble metal there is in the alloy, e.g.: Ag. 800 °/oo indicates 800 parts of pure silver to 1000 ones of metal, therefore 200 parts are made of a non-noble metal. The second punch mark states precisely the city of origin of the manufacture and the laboratory where the item has been created, e.g. VR 1 -> VERONA1. |
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| 18.
How do I keep my solid silver in a good condition?
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| Silver should be kept perfectly dry. Silver which is seldom used, should be kept away form excessive contact with air, wrapped in a soft cloth to protect from tarnishing, such as a flannel bag supplied in a box for silver or in the box itself supplied for such a purpose. The best boxes for silver are lined in an anti-darkening fabric and have suitable placed for each piece of silverware. |
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| 19.
Do goldsmiths and silversmiths have the same prestige as other artists?
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| The art of working precious metals is present in all peoples, and throughout the ages. In nomadic peoples goldsmithery was the only possible art. It was once named: "The minor art" deriving from the others, the so-called "inferior art". Today this distinction, which has caused a lot of damage to history of goldsmithery, is now considered to be wrong. The aesthetic pleasure, obtained by decorative motifs, form the base for styles whatever the art and the size of the visual art. The individual bestowed with a particular sensitivity, imprinted a message for other men into the ugly material, what emotion! When the observer feels the power of the author, only then could the piece of work be considered a 'masterpiece'. Throughout history the goldsmith has been made well-known alongside the sculptor, the architect the painter, ... |
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| 20.
Why were Romeo and Juliet chosen?
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| Romeo and Juliet, the two young Veronese created by Shakespeare, in turn inspired by a story by Luigi Da Porto, are images famous all over the world as symbols of love. They were good-looking, young and full of passion and therefore it is easy to imagine them when they gazed into each other's eyes, lightly touching each other's hands before embracing tightly. Their story of love ended tragically, and has as one of the major scenes, the famous balcony from where Juliet let her long blonde braid fall. Romeo reached her by climbing up a rope ladder. Their clothes were: loose and white for Juliet and multi - colored and tight - fitting for the agile Romeo who also wore a casually placed feathered cap and a dress-sword at his side. The moon is as always present, inspiring and accomplice to many love stories such as this one described by William Shakespeare in the Verona of the Scaligera in the early 1300s, amongst crenellated towers and tall cypresses. Classic visions that can be reflected in precious and refined materials |
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| 21.
What is the purpose of the wish list?
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| The Whish List has been created with the specific intention of providing our customers with a new, exclusive and personalized service: a supermarket trolley where you can put the items to be purchased either sooner or later. Every user can create it, according to his/her wishes, tastes and interests, and it is always valid, even when the items are on sale. All this allows you to purchase, send, and receive the desired item with great comfort and time-saving. |
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| 22.
What are purpose and objective of our magazine eye!!!…?
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Writing articles, illustrated inserts on news, history and trends of the gold- and silversmith’s world without great ambition is a good idea; this is the reason for the choice of the name : eye, easy to pronounce, clear and simple in its meaning: attentive!!!
eye: expresses a look which is thoughtful about the needs and necessity of keeping our friends, customers and whoever is interested in it informed. The e-mail box eye@silvervalery.com allows you to receive answers or of suggesting subjects to be discussed in the future releases. An active news magazine, with quarterly reviews… |
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| 23.
Why there is a “place” to celebrate every festivity of each nation of the world?
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| We created the section “Festivities” to draw the customer’s attention to many events, not only to underline those dates, e.g. Mother’s day, Holy Christmas, St. Valentine’s day, to whom many populations of the earth are linked and bound and as a tradition, during which they find a reason to exchange gifts, congratulations and greetings, but also to enable every single State to identify itself in its varied and more different popular traditions. |
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